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FAQ's from Texas REALTORS®

How do my customers enroll for service?

    By Phone: 888.890.1533
    On-line:    Your customer can enroll on the web by
                     clicking the link in the referral email they will
   receive after you submit their referral on-line
   at the Referral Rewards Zone.

Will Reliant Energy contact my customer directly?
No. After you submit a referral, an email is sent to your customer. This is the only way Reliant will contact your customer.

What is the Mover Concierge^SM Referral Program?
A convenient way for REALTORS^® to refer their customers to Reliant Energy on-line. After submitting the referral, an email is sent to your customer explaining enrollment methods and special offers.

Do I (the REALTOR^®) get paid for referrals?
Yes. After you submit the referral and your customer starts service with Reliant, you will receive points for shopping in the on-line catalog.

How do my customers benefit from my on-line referrals?
1) Exclusive REALTOR^® Referral Electricity Plans
2) Reliant Energy Connections^SM: a one-stop shop for several
    home services, including cable or satellite TV, phone,
    internet, and home security.
3) Reliant Energy customer welcome gift

What is the cost of a Same Day Connection*?
Costs range from $42 to $97, depending on the service territory. See disclaimer at the bottom of the page for more details.

What can I do if my office name is not on the list of approved offices for the Referral Rewards Zone?
Please contact us at realtors@reliant.com to add your office to the approved list.

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Reliant REALTOR® Referral Program | Smart Energy | Reliant Energy REALTOR® Referral FAQs | Reliant Real Estate Owned Program

*For a Same Day Connection (Priority Move-In), you must complete your enrollment request by 2 p.m. a minimum of 1 business day prior to requested date of service. For a Standard Move-In, you must complete your enrollment request by 2 p.m. a minimum of 2 business days prior to the requested date of service. You must satisfy all enrollments and permit requirements. If you have already scheduled a move-in with Reliant Energy and your closing date changes, please call us 48 hours prior to desired move-in date to reschedule. Requests received after this time cannot be processed due to Transmission Distribution Service Provider guidelines. Same Day Connections is valid for all Transmission Distribution Service, including Centerpoint ($42), Oncor ($97), Texas New Mexico Power ($69), AEP Texas Central Company ($52), and AEP North Texas ($61). Offer is only valid for Same Day Connection (Priority Move-In) requests on existing meters.

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